Clearing the Browser Cache

From time to time, you may experience a system hangup, minor glitches or a slowdown in performance. This is not unique to EB Classic; it can happen on any website or web application when your browser tries to read a corrupted cache file or cookie. The first thing to do is to sign out, clear your browser's temporary files and cookies, restart your browser and sign back in. Surprisingly, this simple process resolves a majority of Internet-related issues.

Please click the name of your browser to jump to its directions:

• Chrome
• Firefox
• Internet Explorer
• Safari

Chrome:

1. Sign out by clicking (Sign out) in the upper-right corner of the browser window.

2. Press Ctrl + Shift + Delete to bring up the Clear browsing data window in Chrome.
3. Select the beginning of time from the dropdown menu.
4. Make sure that at least Delete cookies and other site plug-in data and Empty the cache have their boxes checked.
5. Click Clear browsing data.

6. Close (or otherwise navigate away from) the Settings tab, and return to your login screen.

7. Sign back in.

Firefox:

1. Sign out by clicking (Sign out) in the upper-right corner of the browser window.

2. Press Ctrl + Shift + Delete to bring up the Clear All History window in Firefox.
3. Make sure that at least Cookies and Cache have their boxes checked.
4. Click Clear Now.

5. Sign back in.

Internet Explorer:

1. Sign out by clicking (Sign out) in the upper-right corner of the browser window.

2. Press Ctrl + Shift + Delete to bring up the Delete Browsing History window in Internet Explorer.
3. Make sure that at least Temporary Internet files and Cookies have their boxes checked.
4. Click Delete.

5. Sign back in.

Safari:

1. Sign out by clicking (Sign out) in the upper-right corner of the browser window.

2. Click the gear icon in the upper-right corner of the browser window.
3. Click Reset Safari...

4. Make sure Remove all website data is selected. (All other settings are optional.)
5. Click Reset.

6. Sign back in.