If you are experiencing issues with your digital signage which relies on a digital signage integration, here are some troubleshooting steps you can take to try to isolate the issue:
- If you have the URL for the Signage Feed, navigate to the URL in a browser.
- Is the Signage Feed URL active and returning data?
- If data is appearing in the feed, data will populate in your browser. Continue to step 2.
- If data is not appearing in the feed (there's no data appearing in your browser), submit a critical ticket and check Custom Project, or if you have already submitted a ticket re-escalate the ticket by adding #helpnow to your ticket reply. Be sure to let us know the results of this troubleshooting step.
- Copy the data in your browser from step one and paste it into Notepad or another text editor. Use the search function to spot check accuracy of the data in the feed, comparing to the data in Momentus Elite.
- If the data in the feed is correct, contact your signage provider.
- If the data in the feed is not correct or is missing, double check that the data you are expecting to see meets the criteria for the feed that the Technical Services team has documented. If the data meets the criteria and is incorrect or missing, submit a critical ticket and check Custom Project, or if you have already submitted a ticket re-escalate the ticket by adding #helpnow to your ticket reply. Be sure to let us know the results of this troubleshooting step.
- Is the Signage Feed URL active and returning data?
- If you do not have the URL for the Signage Feed:
- Does the information appearing on the signage match the information in Momentus Elite? Be sure to consult the criteria for the feed that the Technical Services team has documented.
- If the information matches, contact your signage provider.
- If the information does not match, submit a critical ticket and check Custom Project, or if you have already submitted a ticket re-escalate the ticket by adding #helpnow to your ticket reply. Be sure to let us know the results of this troubleshooting step.
- Does the information appearing on the signage match the information in Momentus Elite? Be sure to consult the criteria for the feed that the Technical Services team has documented.
- Does the issue occur on all screens or only one?
- If the issue is isolated to one or a few screens (not all screens are showing the issue), contact your signage provider.
- If the issue is happening on all screens, submit a critical ticket and check Custom Project, or if you have already submitted a ticket re-escalate the ticket by adding #helpnow to your ticket reply. Be sure to let us know the results of this troubleshooting step.
- Has your signage system recently been updated?
- If your system was recently updated, contact the signage provider to check for any operational issues.