Instead of deleting invoices, they are marked Void in Momentus Elite. This allows you to keep a historical record of them, which also works well with the activity log.
- All charges, payments, credits, and refunds will be removed from the invoice.
- You cannot void an invoice that has been marked sent.
- You cannot void a deposit invoice that has been allocated to a final invoice.
To void an invoice:
- Open the Payment slider from the:
- Account Details Page: Click Financials and select the payment.
- Event Details Page: Click Financials Payments and select the payment.
- Exhibitor Slider: On the event details page, click Exhibitors Exhibitors. Click the exhibitor to open the Exhibitor slider and select the payment.
- In the slider, click the more_vert menu icon.
- Click Void.
- A warning will appear reminding you that voiding the invoice will remove all allocations to it. Confirm the warning to void the invoice.
- Your invoice is now void. By default, voided invoices will not appear in the list. You can click the eye icon to toggle whether they are visibility shown or visibility_off hidden.