Instead of completely deleting refunds, they are marked Void in Momentus Elite. This allows you to keep a historical record of them, which also works well with the activity log. This article shows you how to void refunds.
If your refund was created from a payment, the payment from which it was created will not be updated.
To void a refund:
- Go to the payments section on either:
- Account details page Financials.
- Event details page Financials Payments.
- Account details page Financials.
- Click the refund you want to void to open its details slider.
- In the details slider, click the more_vert menu icon.
- Click Void.
- A warning popup will appear. Click OK.
Your refund is now void. Void refunds are hidden by default. To view them, click the visibility_off icon.
