In order to refund an exhibitor order invoice, you will need to update the invoice so that it has a negative balance. You'll then be able to issue a refund or credit. Because adjustments cannot be applied to exhibitor invoices, you will not be able to use those to do this. For an exhibitor invoice you must either:
- Remove any items to be refunded from the invoice, or
- Change the item price to zero.
Once the items have been updated and the invoice saved, the Create Refund and Create Credit buttons will appear on the invoice's details slider. You can now follow the instructions in Issue a Refund or Credit to refund the payment.