The easiest way to contact us is by using the Messaging widget in the application. Click help_outline Help in the left navigation to open the widget. We'll suggest some common topics. If your question isn't one of those topics, you can search the knowledge base or send us a message. This is not a chat, so please be as specific in your note as you would in an email!
We can also be contacted via email:
Below are some notes to assist us in resolving your issue as quickly as possible:
- For general questions:
- Please be as specific as possible.
- If we're troubleshooting a particular event, please include the event name, event date(s), and a screenshot or screen recording of the behavior when possible.
- For updates to Document Templates or Reports/Dashboards:
- Include the names of all items which should be updated.
- Please be as specific as possible about the changes to be made. For templates, if there are extensive changes please send a document with changes marked.
- For reports and dashboard issues:
- Be as specific as possible when describing the issue.
- Include the date range or other parameters to use when testing the Report/Dashboard.
- Include screenshots of errors when possible.
We look forward to speaking with you!