Use the links below to browse a section, or press CTRL+F (Windows) / CMD+F (Mac) to search for a specific term.
| A | B | C | D | E | F |
| G | H | I | J | K | L |
| M | N | O | P | Q | R |
| S | T | U | V | W | X |
| Y | Z |
A
Account: An organization or business that books an event.
Accounts List: Displays a list of all your accounts. It can be custom filtered, sorted, and downloaded.
Account Details: Page that displays information regarding an account, including general info, events, contacts, tasks, financials, notes, and documents
Account Tag: Allows you to assign properties or attributes to an account. These tags can then be used to alert staff about account concerns when booking, or to strategically segment accounts by financial, booking, and other concerns.
Activity: See Task
Activity Log: The activity log allows you to view all tracked changes made across your account. You can view activity logs on events, accounts, and in the Global Activity Log. It allows you to view all tracked changes made across your account. See Tracking Changes.
Addendum: A document generated to officially note a change to a contract or license agreement.
Allocation: 1. Adding an item to an event or 2. Applying a payment or credit to an invoice.
Attendance: The number of people present for planning and reporting purposes; Footfall. Attendance is tracked 3 ways in Elite: on the event, booked space, and function/performance. See Track Attendance for details.
Avails: Short for "availability" or "availability per space", avails are sent by a venue (the booker) to agents or promoters who are interested in booking dates. Avails show open dates as well as holds, but mask the names of holds.
B
Batch Edit (Functions): In the Function Mass Editor, you can set a single value to update all the selected functions at once.
BEO: See Event Order
Booked Space: Overall contracted time. In Elite, you can view booked spaces on the Booking tab.
Booking Portal: A public-facing online site which allows external (or internal) users to book space and create events outside of the Elite application.
Bump In/Bump Out: See Space Usage.
Business Classification: Business classification is a designation on events which tracks the nature of the specific business opportunity. Business classification is primarily used for segmenting or categorizing sales and financial reports, regardless of the nature of the event itself (event type). Examples can include how the event originated (CVB, hotel, or venue sales team) or how revenue is classified (city event, self-promoted, or rental). Business classification can feel similar to market segment, but this is for the event itself, not the account. Since this list is customizable, you can also use it as a secondary designation for events to improve your reporting.
C
Calendar Note: A way to add information such as holidays or community events to the calendar without blocking space. They function as an FYI to bookers, sales staff, and other users.
Card: A section of displayed information inside a square border. Example: a date card.
Category: A group of Items within a Department. For example, a Catering department may have categories for: Breakfasts, Lunches, Dinners, Beverage Packages - Alcohol, Beverage Packages - Non-Alcoholic, Refreshment Stations.
Change Tracking: Event detail change tracking allows your staff members to see changes to functions, items, and instructions that affect the preparation and execution of events. These changes are visible on the Operations Daily View as well as in the function change log.
Conflict checking A software feature that detects and warns a user of a potential double booking or if they are "jumping the queue".
Contact: An individual who belongs to an account (organization) in Elite, and can be added to an event under a specific contact role. Contacts include the client, on-site contact, billing contact, etc.
Contact Group: A pre-defined group of contacts, so that you can repeatedly and easily email proposals, contracts, event summaries, avails, and other documents to the same group of people. You can also export contact groups to be used in external email marketing services.
Contacts List: Displays a list of all your accounts. It can be custom filtered, sorted, and downloaded.
Contact Details Page: Page that displays information regarding a contact, including general info, tasks, and events.
Contact Role: Key event contacts that you have with your client: billing contact, on-site contact, signatory, etc. These are your clients or people working on behalf of your clients for an event.
Contract: A document that legally binds the venue and the tenant (client or promoter), specifying access to the facility for a specified period of time, along with stipulations and other legal clauses. Also known as a license agreement or rental agreement.
Credit: Money credited to a client's account in Elite. This could be a credit due to issues with a previous event, a sponsorship where the sponsor is paying X amount rather than being billed, and so on. It's more like a payment rather than a credit note or negative invoice.
D
Data Sheet: See Event Order
Department: A representation of the teams that are responsible for specific event information or manage specific inventories. While these departments might match your org chart, they do not need to. Your document templates can use the departments to group and filter an event's items, instructions, and charges. This is useful for proposals, contracts, event orders, and BEOs, for example.
DevExpress: The third-party reporting and BI dashboard product which powers Insights.
Document template: Templates are added to accounts so that users can create various documents for their events - proposals, contracts, event orders, invoices, etc. The template is a standard format that fills out the document by pulling in specific pieces of information from the event's details. Document templates must be created by the Elite Team.
Document template engine: The system that powers document templates. Most templates are built in Insights, which is powered by DevExpress, a third-party reporting and BI dashboard product. Our legacy templates are powered by HandlebarsJS.
Document template type: What type of document a template produces: proposal, contract, addendum, event order, invoice, summary, and so on. Each template type has a different data set that it can pull from. When discussing a template with the Client Success team, it is helpful to mention the template type.
DocuSign: Cloud based tool for managing electronic signatures, commonly used by Sales or booking teams at venues. You are able to send contracts from Elite to DocuSign to manage the contract signing process.
Double Booking: Elite defines a double booking as either adding an event when there is already a definite event in that room, or adding an event with a tentative rank when there is already an event with a matching rank, such as adding a tentative 1 where there is already a tentative 1 at that date/time in that room.
E
Economic impact: A metric (in terms of dollars or other currency) that measures how much money is brought into a municipality or region from attendees from other municipalities or regions. An example is a business conference that brings in attendees from other cities. The attendees generate economic impact through spending on restaurants, hotels, and entertainment. Large conventions and exhibitions are often booked with the primary goal of generating economic impact, rather than direct event revenue. As a result, rental rates for high economic impact events are often heavily discounted.
Event: This can be a single day or span several days, but they are almost always concurrent days. An exception would be holds for an event. These days are not concurrent, but most of the days will be released when the event is confirmed. Conferences, concerts, and banquets are examples of events. Events contain functions.
Event Adjustment: Event adjustments are "above the line" entries that originate from existing rental rates or item allocations but create offsetting (negative) revenue entries, adjusting the associated revenue, discounts, taxes, service charges, and their GL accounts. This allows adjustments to be used when reversing charges from invoices that have already been marked as sent.
Event Calendars: Calendars which show events. The event calendars are the month, grid, and day views.
Event Details: Where the specific information for an event is located, consisting of the Overview, Booking, Detailing, Financials, Contracting, Event Orders, Tasks, Notes, Documents, Live Entertainment, and Exhibitors tabs of an event. Event Details can be accessed by clicking the open_in_new expand button from the Summary Slider on the calendar or clicking a link to an event name elsewhere in Elite.
Event Order: A document that pulls together your event requirements and schedule from the detailing tab. Also known as a tech brief, data sheet, BEO, or event resume.
Event Resume: See Event Order
Event Summary: An editable document template that is used to generate miscellaneous documents: schedule, run of show, hold confirmation, etc.
Events List: Displays a list of all your events. It can be custom filtered, sorted, and downloaded. You can also access the functions list here.
F
Filter: The filter_list funnel icon that allows you to filter what's displayed throughout Elite based on criteria such as date, account, and status.
Finalize (Event): Lock down an event to only allow basic event information and post-event information to be updated. Finalized events are labeled as such in the status chip in the page header.
Function: Specific parts of an event that happen in a specific place at a specific time, such as breakout sessions, meals, performances, etc. You may also create no-room functions for schedule items that aren't specific to a certain place in the venue, such as when to open the building doors, or event-wide functions. Check in and breakout sessions at a conference, load in/sound check and doors at a concert, cocktail hour, appetizer, and main course at a banquet are examples of functions.
Function Calendar: Calendar which shows functions.
Functions List: Displays a list of all your functions. It can be custom filtered, sorted, and downloaded. You can also access the events list here.
Function Type: Similar to event types, they can be shown on the calendar, used to filter list views and reports, and more. Types could include performance, load-in, open to the public, etc. You can set default information by function type. Because they are custom to your account, you can use them how they best fit your venue.
G
Gallery: Examples provided to spark ideas or serve as a starting point as you build your own items. We have several galleries in the Knowledge Base: Task Templates, Event List Views, Packages, and more.
Genre: Genre is a specific category of an event type, such as classical, pop, or country.
Grid (Calendar): Calendar view that displays rooms and dates in a tabular format.
H
I
Inquiry: Inquiries are used for leads in the early part of the sales process if the rooms the client would like to book are still unknown. Inquiries are also often used with online inquiry forms. Since inquiries do not have booked spaces, they will not display on the calendar grid or avails, but we'll have an inquiry icon in the header where you can view inquiries for that time.
Instruction: Notes or other information needed to successfully execute the event.
Instruction Set: A group of several instructions that can be added to an event at once.
Integration: A connection between two related but distinct software systems. Integrations usually accommodate the flow of data between two systems where there is overlap, to avoid duplicate entry. For example, invoicing information from Elite could be inserted into a finance system such as QuickBooks.
Inventory, Inventory Library: A collection of all the goods and services that support an event.
Invoice: A document sent to a client to elicit payment. An invoice can be a deposit invoice or a standard invoice. Deposit invoices are sent to the client ahead of the event, are a percentage of event charges or a flat amount, and are deferred revenue. A standard invoice bills for event charges, usually after the event, and is when revenue is realized.
Item: A good or service that is needed for an event.
J
Jumping the Queue Promoting a lower-rank tentative event over a higher-rank tentative event, such as confirming a tentative 2 event over an existing tentative 1 event.
K
L
Lead Source: A designation used to track how a specific customer was obtained. The lead source can be used to track specific channels (such as website, phone call, walk-in), referrals (CVB, client referral) or business resulting from specific marketing campaigns.
Left Navigation: The dark gray menu on the left side of the Elite screen. It can be hidden by clicking the menu three lines menu icon next to your name.
Library: A group of curated options for reports, dashboards, and templates which can be added to your account on request.
Live Entertainment: Events like concerts, musicals, and plays. If an event type is designated Live Entertainment, you will be able to track ticket counts and associated revenue, and those amounts will automatically aggregate for the entire event.
Load In/Load Out: See Space Usage.
M
Market Segment: A designation used to differentiate accounts or customers based on the nature of business they bring. Market segments are often used to designate sales territories for different sales managers or to filter accounts for specific marketing campaigns.
Mass Editor: A spreadsheet-like interface that allows you to tab quickly from field to field to add/edit/remove functions, items, instructions, or rental rates.
Move In/Move Out: See Space Usage.
N
Notes: Page where users can enter general notes on an event, account, or contact. You can also add notes to the calendar for information, such as holidays or community events, without blocking space. They function as an FYI to bookers, sales staff, and other users.
O
Operations: The department involved in preparing for and executing the services that are required for an event to take place, like guest services, housekeeping, public safety, engineering, etc.
Operations Daily View: Page where you can view the event details for specific rooms, filtered by specific departments, without having to reference event orders. The information is updated whenever you refresh the page.
P
Package (Inventory): A bundle of various rooms, equipment, and services, that are sold together to simplify the experience for the client.
Placeholder: On the Detailing tab, Create Function is displayed when there are no functions in a booked space.
Price schedule: Contains your rate sheet, or cost and prices of inventory items, rental rates, service charges, taxes and other fees.
Proposal: A proposal from a venue details proposed rooms, rental rates, and additional expenses such as food & beverage or equipment packages. Often has marketing assets such as facility images, amenities, features and benefits, and estimate pricing.
Q
R
Rate Sheet: See Price Schedule
Reports: Aggregate of information over a large data set. For example, an event report runs over multiple events.
Research (Artist Research): Allows you to view social metrics and tour schedules from Pollstar and Chartmetric in one powerful analytic tool.
Restore (an event): Make an inactive (lost or canceled) event active again.
Room: The location where an event is booked, such as arena, meeting room, ballroom, and so on. In Elite, a "room" can also be a parking lot or outdoor space. When a room is added to an event it becomes a booked space, which represents the overall contracted time. See Booked Space
Room nights: The number of hotel rooms booked for an event. Measuring the number of out of town guests and number of days/nights they are staying in the city, along with the average daily spend (based on demographic or group type), can then be used approximate the event's economic impact.
S
SaaS: Software as a Service. A method of software delivery and licensing in which software is accessed online via a subscription, rather than bought and installed on individual computers.
Sandbox: A software environment used for test accounts, specifically for testing data conversions and migrations.
Series: A group of related and recurring events. Examples include sports seasons, summer concert series, symphony masterworks series, weekly staff meetings.
Space: A specific location where an event is booked. In Elite, a space is known as a "room".
Space Usage: Tracks the specific purpose for which a booked space is being used. A single event will typically be divided into load-in days, event days, load-out days, and dark days. The usage is a higher-level designation that allows you to divide the event, without getting as granular as the function schedule.
Staff Assignment: Key personnel who have specific responsibilities for each event or function. Examples include Sales Manager, Catering Manager, AV Manager, Manager on Duty, CVB Rep.
Status: Where an event is in the event lifecycle, such as inquiry, tentative, or definite.
Stock Alert: A warning in Elite that notifies the user when the quantity of an item exceeds what is available.
Summary Slider: The sidebar that appears on the right side of your screen when you click an event on the calendar. It includes general event information, booked spaces, functions, event orders, and documents, and serves as a gateway to Event Details
T
Task: Also known as an activity or journal. Something that needs to be done regarding an event, account or contact, that can be assigned to specific Elite user(s) or a staff assignment. Also known as an "activity"
Tasks Page: Page accessed on the left navigation that shows all tasks on your venue's account. You can also create and edit Task Templates here.
Task Template: An enhanced checklist in Elite that can help you and your team keep track of what needs to be done to prepare for and wrap up events.
Tech Brief: See Event Order
Ticket Scaling: The type of tickets being sold, such as general admission, VIP, balcony, orchestra center, etc.
U
Unfinalize (Event): Reversing the process of locking down an event so that event detailing can be updated.
User: A user account, tied to a specific email address, used to log in to Elite.
User Role: A set of permissions that are assigned to users that gives them specific access to Elite features or data.
V
Elite: Venue management software made by Momentus. Serves arenas, stadiums, conference centers, performing arts centers, theaters, and more.
Elite Insights: The ad hoc report, dashboard, and document template building tool for Elite, powered by a third party system known as DevExpress.